Frequently Asked Questions
Everything you need to know about shopping with Emaxmodel.
How long does shipping take for my order?
Standard shipping typically takes 5-7 business days, while express shipping options are available at checkout for delivery within 2-3 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Items must be in their original packaging to qualify for a full refund.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are the colors of the clothes accurate to the photos?
We strive to display our products as accurately as possible; however, slight variations may occur due to screen settings and studio lighting.